Our business recently went through a very trying time.
Last weekend I was exhausted. I barely moved off the couch and when I did it was to go take a nap, lol.
I know this is a blog about Avon but that isn’t my only job and lately the full-time one has been requiring all my focus and attention. My little Avon business It’s All About Avon is still a work in progress but today I’m going to share about the other work I do.
Our business recently went through a very trying time. My husband is an optometrist and I run the office. We had hired a professional billing company to do all of our billing since it’s become so complex the past few years. (I’ve often wondered how many people would work without knowing whether or not they’d be paid for their efforts…it’s not uncommon in our business since we’re at the mercy of insurance companies and their wide, wide range of rules regarding payment.) Several months ago I noticed that we weren’t getting many payments and they were coming in slower and slower. I called our billing service and they told me that they were looking into it. Weeks went by and checks were trickling in slowly so I thought it was just a matter of them catching up. Another couple of months went by and we were getting into serious problems since the money just wasn’t coming in. I called them again, they didn’t return my calls. I emailed them…they didn’t return any of my emails. I did this for a few weeks until I decided we wouldn’t be able to sustain our business much longer at the rate we were going. We were floating our bills on credit cards, never a great idea. To make a long story (a little) shorter I fired them. They still didn’t respond! I turned them in to the BBB and they also were unable to get a response
What a strange way to do business and yes, they’re still in business! I had to learn how to bill in about 2 weeks time and then try to catch up on the claims that hadn’t been done by the billing company. It’s been an ongoing battle and a steep learning curve for me but I’m finally beginning to see the light at the end of the tunnel. I’m not saying that all of the sudden everything is as it should be. No. We lost a LOT of money as a result of poor billing and have been told that it would cost us an arm and a leg to bring them to court. Our attorney tells us to just start again…at square one. I now have access to all the accounting reports I didn’t have before and I’m appalled to see what they were (and weren’t) doing. I’m still working to clean up their mess so we can get our slate cleaned and there are some days I just want to pull my hair out but we’re getting there 🙂
I titled this post “Being Grateful” because, in spite of all the drama, I truly am. We’re still in business. I was able to learn billing. My husband has been very supportive and understanding when I get frustrated. We are truly blessed and I am so thankful to God for his amazing love even when we least deserve it.
Thank you for letting me share this with you!